Terms of delivery in France & abroad


From Monday to Friday, all orders placed and validated before 1pm are dispatched the same day. Orders placed between Friday 1pm and Sunday will be dispatched on Monday before 6pm.

Collection from our Toulouse shop

You can collect your order free of charge from our boutique at 23 place Victor Hugo in Toulouse (opening hours).

Our carriers

We work with the following carriers: Mondial Relay, Colissimo, ChronoShop2Shop & Chronopost.

Delivery is free with Mondial Relay for purchases of €150 or more abroad in Europe.

Delivery is free with Colissimo for orders over €150 in mainland France and Corsica.


Chronopost International

Delivery within 2 to 3 working days: Austria, Belgium, Croatia, Denmark, Finland, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom.

Delivery within 3 to 6 working days: Canada, USA, DOM TOM.

Chronopost Express International

Delivery in 1 to 2 working days: free for orders over €1,000

In order to guarantee you the fastest delivery, we reserve the right to change the carrier initially chosen by a carrier offering equivalent services (UPS, Fedex, etc.).

VAT refund

If your usual place of residence is outside the European Union (EU) or in a third country, value added tax (VAT) may be deducted from the price of goods purchased in France.

Once approved by the customs office at the point of exit from the EU, the seller is definitively exempt from VAT. It is the seller's responsibility to reimburse the tax-free amount on the basis of the customs approval.

For more information

Eligibility for VAT refunds

If your primary residence is in a non-EU country, you may be eligible for a refund of the VAT on the price of goods you purchased in France.

More information